[quote=sailc]Quick review of INTENSITY SAILS: Another customer commented -"Tempered by extraordinarily bad customer service and atrocious attitude." The lesson being that I should have read the reviews before experiencing this for myself. Unfortunate that Jim is unwilling to accept responsibility for his efforts to ship as economically as possible; and does not value being a man of his word - decided on further reflection not to refund the $44.00 it cost me to return sails damaged in shipping; and basically accused me of just wanting to look at them and return them at his cost! Also suggested I was an extortioner for saying I'd contact my credit card company and post to social media to warn others of the hazards of doing business with this company.<!-- editby --><em>Edited by sailc on Oct 22, 2019 - 10:16 AM.</em><!-- end editby --> [/quote]
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