[quote=nohuhu]Thanks guys. It's not just an email, it's a confirmed online order that went missing, and slow or no responses to inquiries about that. In "theory", online ordering is there to prevent mistakes and track fulfillment.
My past orders with Murrays were not an issue. Some were done over the phone. But relying on personal phone contact works against me in my time zone.
Don't get me wrong. I appreciate Murrays expert knowledge and location, and inventory. But lately, they've demonstrated to me that they have some quality control and communications issues that management seriously needs to work on.
This forum is an appropriate place for us to bring this up, as well as any "stellar" retail experiences they may have provided.[/quote]
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