[quote=retropharoah]I ordered the classic color mainsail from Peak Sails 3 days ago. Within 24 hours of the order I was contacted by customer service informing me that they have the performance model(heavier white dacron) in stock and they would provide it to me at no extra cost. They also mentioned that they have 2 available. I have done a lot of research about this company and from what I can tell, people that ordered from this company and were patient were happy with the quality of the product.
There are a lot of comments in various forums bashing the customer service of peak sails but I for one am not sure how valid these are. I believe that these complaints may be from a competitor or previous employees of the company. So far the customer service from my end has been more than adequate. The payment method is convenient as well, I have not been able to find a better value or payment method and feel confident that my sail will be here within a reasonable time frame.
So that being said I would be interested in hearing other peoples experiences with peak sails as the negative responses on various forums seem to be from the same person, based on the context of the story and the delivery of and language used in the posts. The positive feedback I found seemed genuine, although some still complained about the time of the delivery. With a custom made sail I do not think 3-4 weeks is really a reasonable expectation to have it shipped, that's just my opinion. Being that I was told my sail was in stock I will be expecting delivery within 2 weeks considering my balance is paid in full. I will update or respond to further inquiries about my experience when my sail is delivered.[/quote]
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