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Reply to: anyone use kelly hansen sails

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[quote=pyotrekyot]BEWARE of www.peaksails.com – it seems to be a scam.

According to many internet posts - they are owned by ex-owner of Kelly-Hanson Sails which was known for taking payments and not sending sails to customers.
If you dig into a sail forums you will find more info.

At the first glance their operation looks very legit, and the prices look great – lucky for me I did not lose any money as I got cautious after little “on line” chat on their website. Afer not receiving any response to my quote request - I have decided to enquire about that. Here is exact example of their "customer service":

?anybody there?
PeakSails: Hi. This is Tyler.
PeakSails: How can I help you?
?Tyler - this is Peter - what is happening with the quote?
PeakSails: Which Peter am I speaking with?
?The one that you spoke to yestarday and stopped responding when I asked you for the quote - Hobie Fox – remember?
PeakSails: Pardon me?
?Pardon me what?
PeakSails: Do you have any clue how long it takes to quote three custom sails? It isn't like buying a loaf of bread at the corner store.
PeakSails: And there are probably 20 people ahead of you.
?How can I call the office - I tried several times, but it always is only automated answering system
PeakSails: Maybe because we are busy.
PeakSails: You are rude.
PeakSails: Pushy, or both.
?You can be sure that this text with the comment that it was from your site will be posted in many forums.
PeakSails: And I will refer your threats to the owner.
PeakSails: Please let us know which forums you plan to post to so I can respond.
PeakSails: Most real sailors understand that this is the busy season.
PeakSails: And requests for quotes are handled as they come in.
PeakSails: You, however, seem to think it is okay to shove your way to the front of the line.
PeakSails: Don't think there will be much sympathy.
PeakSails: I participate in several of the cat forums.
PeakSails: I will be watching for your posts and will be happy to respond should you decide to "stretch the truth".

After this conversation I looked them up on the web, and there is many people stating that they have never heard from them after sending payment.

See this:

http://www.sailnet.com/forums/general-discussion-sailing-related/81329-whats-going-kelly-hanson-sails-2.html[/quote]

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